$300K
recurring revenue captured to date in 2026.
$1.2M in 2026, from referral to recall.
A 10-provider multispecialty group with deep cardiology and care-management volume in the Southeast co-designed seven care pathways with Saha - from the new referral arriving in the fax queue to monthly engagement with the chronic-care panel - and Saha now runs every one of them. The practice brought the protocols. Saha brought the engine. Two weeks to first revenue.
$1.2M
expected 2026 capture across active services.
~2 weeks
from kickoff to first wave of patient outreach.
At a glance
A multispecialty group built around cardiology, internal medicine, women's health, and care management programs - running across a single physical location.
Every workflow listed below was co-designed with the practice. The clinical lead and care coordinators wrote the protocols, the cohort definitions, and the decision points. Saha encoded each one and now runs all seven across the team's existing systems.
The starting point
A successful clinic with every gap visible - and unworkable.
The practice was a 10-provider multispecialty group with deep cardiology and chronic-care volume. A successful clinic by every clinical measure - but one absorbing the entire operational tail with a handful of medical assistants, scribes, and a single overwhelmed care coordinator. The work that needed to happen between visits was visible to leadership and unworkable in practice.
The numbers told the story. Care-management eligibility sat under 20% conversion against a panel of ~800 Medicare and Medicare Advantage patients - leaving ~$800K of recurring revenue uncaptured every year. Roughly 2,500 cancelled consults and imaging slots went unfilled through 2025. Hundreds of ordered diagnostics - echos, carotid scans, renal ultrasounds - never made it onto the schedule. The front office burned ~100 hours a month routing documents the team didn't have time to read.
Each of these was its own ledger of foregone revenue. Each was something leadership had been asking for a fix on. The constraint was never desire. It was hours.
The bet
Don't hire your way out.
The default move would have been to staff up. Hire another coordinator. Add a chronic-care specialist. Outsource the diagnostic backlog. Each would have addressed one slice of the problem. None would have addressed the underlying shape of it: seven different care pathways, all running by hand, with no continuous engine holding them together.
Saha proposed a different bet - co-design every pathway the practice was already running, encode the practice's actual protocols at every step, and run them all together. The practice brought the protocols. Saha brought the engine. Within a quarter, seven pathways were live - and Saha was embedded across the patient journey at every stage of each of them.
What Saha runs
Seven pathways the practice designed with Saha.
Each of the seven pathways below is a sequence the practice was already trying to run by hand - for a defined population, triggered by a defined event, with the practice's own protocol governing every step. Saha sat with the team, encoded each protocol, and now runs all seven across the practice's existing systems. The same engine spans every stage of the patient journey.
Stage 1
Before the visit
The patient enters the pathway. Saha gets them ready.
Care management eligibility, pre-flagged
New referrals
Saha pre-flags care-management-eligible patients the moment a new referral arrives, then sends educational text and voice in the practice's voice before the first visit - so the care manager is no longer pitching cold. Drives ~$300K/yr in new-referral enrollment alone.
Appointment backfill + slot optimization
Real-time · Acuity-aware
~2,500 cancelled consults and imaging slots went unfilled in 2025. Saha routes triage-aware candidates from the waitlist into the calendar in real time - closing gaps without double-booking and matching patients to the right provider vs APP.
Document & records retrieval
Front-office automation
Saha pulls outside records, classifies faxes, and routes prior diagnostics into the chart - saving the team ~100 hours a month and freeing capacity to actually pick up the phone.
Stage 2
At the encounter
The visit happens. Saha supports it.
Smart summaries + accurate coding
Problem list · ICD-10 specificity
Visit summaries that surface what matters from the chart, with problem-list accuracy and ICD-10 coding precision that supports AWVs, MIPS quality measures, and end-of-year Medicare Part B claim accuracy across the panel.
Stage 3
After the visit
Orders go out. Saha closes the loops.
Diagnostic services audit
Echos · Carotids · Renals
Saha audits chart history to surface ~400 echos, 200 carotid scans, and 50 renal ultrasounds that were ordered but never scheduled - then runs the outreach to schedule them, recovering ~$105K of completed diagnostic revenue.
Disease-specific recall campaigns
Lung care · Future panels
Targeted campaigns to specific patient cohorts - ~880 lung-care patients reachable, $170/new-visit recovered, plus first-3-month care management share for newly enrolled patients. The same engine extends to any disease panel the practice wants to surface next.
Stage 4
Long-term care management
The patient stays in the pathway. Saha works it month after month.
Care management engagement
Existing panel · Monthly cadence
A care-management playbook for the existing panel: Saha-generated scripts that increase the depth of monthly engagement minutes, push patients toward the next billing tier as warranted, and capture more billable minutes per patient - quality of care plan and revenue moving in the same direction.
The turning point
Two weeks in.
The first cohort of care-management outreach went live fourteen days after kickoff. The voicemails landed. The texts replied. Patients walked into appointments already knowing what the program was. The care coordinator stopped pitching cold for the first time in years.
We went from staring at a care-management eligibility list we couldn't work to running campaigns that actually move the panel. Saha didn't tell us how to practice. It just stopped letting us drop the ball.
- Practice leadership, anonymized at the customer's request
What the bet produced
Numbers the practice now sees weekly.
By the end of Q1, every service the team had been asking for a fix on was running. Not as projections - as a weekly report leadership could open and read.
Revenue, captured
The $1.2M opportunity is now a $1.2M run-rate. $300K is already booked.
$300K
Recurring revenue captured to date in 2026.
$1.2M
Expected 2026 capture across the seven active services.
~800
Eligible patients surfaced for care management enrollment in week one.
Capacity, recovered
The work that had been pulling the front office under shifted onto Saha. Coordinators got their week back.
~1,200 hrs
Front-office time recovered annually through document automation.
~2 wks
From kickoff to the first revenue-generating outreach wave.
40-50%
Patient response rate on multi-touch outreach.
Utilization, lifted
The same panel, worked harder. Caseload matched across the care team and ordered services followed through to completion.
12+%
Increase in provider utilization.
26+%
Increase in care service utilization.
What's next
Extending the pathway.
The cardiology care pathway is live end to end. The next layer is depth at each stage - and adjacent pathways the same engine can run.
Design your care pathway
We'll show you your own off-track cohort.
We'll preview your panel from a sample EMR pull and walk through what Saha would flag on day one.